AI scenario in 2025?

04 January 2025

Imagine this scenario totally possible in 2025:

1. A user posts on social media reporting that a feature isn’t working.

2. An AI-powered customer service agent logs the complaint and gathers additional details from the user.

3. The AI creates a ticket and routes it to IT support.

4. An AI support agent replicates the bug and escalates the issue to development.

5. An AI development agent generates a fix, runs comprehensive tests across multiple environments, and deploys it to production.

6. The AI customer service agent notifies the user that the issue has been resolved.

All of this happens seamlessly — in just 10 minutes.

If this is your first time here

My name is Kirill, I am 31 years old. In almost 10 years of creating digital products, I have managed to work at big banks, fail a couple of my own startups and make a small exit from another one, as well as participate in the launch of a brand new category of service on the Russian market - Car Subscription. During the day I am a corporatist and manage digital channels in a bank, and the rest of the time I ride a motorcycle, play squash and soccer, snowboard and wakesurf, and read books. I write on a variety of topics on this blog. A little more on the main page.

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Kirill Gurbanov